Many services and functions require the management of users in directory services and Co. In the course of digitalization and numerous cooperations that are growing up in the DH.NRW projects, a state-wide identity management for the administration of cross-university services is also a great asset for digitalization. Cross-site management of user data is also necessary in the Datensicherung.nrw project. The employees involved in the project play a particularly important role here, because they are the ones who use the ticket tool at Dortmund University of Applied Sciences, for example, to provide support or to implement standard applications in the data backup self-service.
In close coordination with the IDM.nrw project, we create synergies and concrete use cases that benefit everyone involved.
Service instance ITSM tool FH Dortmund
The University of Applied Sciences Dortmund supports the consortium for the support of the nationwide data backup service. The provision of the ITSM tool as well as the hosting of the service instance is done in close cooperation with colleagues of the FH Dortmund. Together with the colleagues from the IDM.nrw project, we use synergies that promote cooperation at state level.