Service and support belong together like backup and restore. This is exactly the reason why Datensicherung.nrw offers a cross-site support service to assist the service-using universities.
While infrastructural inquiries are solved by the administrators of the respective service centers, operational and consulting questions are handled by the expert team. This team offers many years of expertise and competence in backup and restore - regardless of whether it is a service-providing or service-using university.
Cross-location support for Datensicherung.nrw
More solutions through cooperation
Cooperation in support also makes it possible to handle more complex requests and therefore offer users throughout the state the best possible support. While support requests in special cases could not be handled by the local data center due to complexity or rarity, Datensicherung.nrw offers the possibility to consult experts and administrators statewide in the context of backup and co.
With the addition of Datensicherung.nrw, it is possible to draw on statewide expertise. Results from support cases receive sustainable added value through documentation. In the joint knowledge platform, information relevant to support is documented and documentation is created for users in order to provide more help for self-help.